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Blunder or Blessing?

April 23rd marked the anniversary of one of the biggest marketing mistakes of all time, or at least it seemed so at the time.  For those of us old enough to remember that fateful day in 1985, when The Coca-Cola Company announced that they would be changing their 99 year old formula and calling it New Coke, it set off a fire storm of protests, calls, and news stories like you wouldn’t believe.  All over a soft drink?

Did Coca-Cola make a mistake? Plenty of people at the time thought so. But as we look back, it might be one of the smartest things they ever did.  Coca-Cola didn’t make this decision lightly.  At the time they were losing the Cola Wars and sales had been slipping for some time, so they needed to do something to re-energize their brand.  Of course they couldn’t have predicted the mass chaos that ensued with their announcement.  They also couldn’t have predicted that the people’s hatred for New Coke would be their saving grace.

Why was it their saving grace?  Because it reminded people how much they loved Classic Coke.  It was more than just the taste; it was an emotional response for many.  Coke had actually done taste tests and found that many people liked the taste of New Coke better. But Coke, to many, was more than a drink - it was a reminder of good times and perhaps simpler times.

So what lessons can we learn from this:

  • Emotions are powerful.
  • Sometimes failure can be a good thing, as long as it is responded to properly and learned from.  Every company will make mistakes!
  • Sometimes research results are better left in the lab.
  • Customer loyalty is important.
  • Last but not least- sometimes our blunders can be blessings!

In Honor of Women’s History Month

Did you know that younger women are now more likely than their male counterparts to hold a college degree and that the number of men and women in the labor force has nearly equalized?
Hopefully, as a business owner or marketer, you’re paying attention to that statistic and many others like it. Why? Because therein lies buying power and purchasing influence. And, as we all know, men and women are different. What appeals to one, might not to the other.
Not only are women increasing in the work force, but they are a powerhouse in the social scene. I personally have had several friends that started blogs as hobbies and have seen them turn these hobbies into well-paying careers.
What about the new social media darling, Pinterest? In the United States 83% of the users are women. Pinterest gained 13 million users in just 10 months. Most of them are women. Did you know that more women turn to Pinterest than Twitter when it comes to getting product information and advice? I for one will admit how much I enjoy Pinterest! I can’t tell you how often I have heard someone ask a question like, “How did you make that?” or “How did you learn to do that?” And then the person who was asked the question responds this way: “Are you on Pinterest? You should follow me—that’s where I got the idea.”
Have you changed your marketing plans based on any of the information above? Do you have any women centric campaigns?
I would also love to hear how you are using Pinterest to increase your company’s visibility.

Limitations?

I recently encountered a sweet older gentleman jogging in our neighborhood. He was dressed in just a plain button up shirt, jeans and tennis shoes. He didn’t have on any of the latest electronic gadgets or listening devices.  Not only did this scene make me smile, but it got me to thinking about the limitations we may unnecessarily place on ourselves personally and professionally.

Many of us (myself included) would feel the need to have what we consider “proper” exercise attire on before we left our homes to exercise. I wouldn’t dream of going to the gym without my iPhone and ear buds securely in place around my arm. But, honestly is all of that truly necessary to exercise? The answer is, of course, “No”. When I was growing up, I exercised all the time without these items. Now of course they are nice things to have, but if I had to, I could do without them.

Often times I think we place limitations on our businesses because we don’t think we have all the “proper” attire. We make excuses for why things can’t get done because of things we think we lack or things we think we really need. What we really need to do is step back and look at each situation and assess if we are holding ourselves back based on true needs or wants disguised as needs.

In today’s economy many of us have to find more ways to do more with fewer funds. We may not be able to afford all the fancy exercise attire and electronics now, but that doesn’t mean we can’t exercise! Necessity can be the mother of invention and ingenuity.

So stop placing unnecessary limitations on yourself and your business and go out and get the job done!

Are you socially savvy?

Over the weekend my husband and I had an unexpected opportunity to have dinner with a gentleman that is running for congress in the state of Texas. After our brief encounter, I went home and googled him. To be quite honest I was very surprised by my findings.

Even though he gave a passionate and dynamic speech and he obviously moved many of those that attended his conference, his online presence was just the opposite. His website was a mess and looked unprofessional. He had no Facebook page and has never tweeted once.

In 2012, companies and people are not only judged by real life encounters, but also by their social media persona. Many people, like myself, expect companies and politicians to be socially savvy (online and offline). When that expectation is not met, there are usually plenty of other choices for us to move on to.

Being social media savvy will become more and more important as time goes on. As a mother of teenagers, I know firsthand where the rising generation gets their information (Here is a hint…it’s not offline). The great news is that, for the most part, it’s free and easy.

Fortunately for this politician, I was able to talk to him after my findings and give him a little friendly advice. My advice to him and you is:

  • Clean up your website. Less is more in most cases. This is one area you may need to spend some money and hire a professional, but it will be money well spent. This becomes your online face.
  • Get a presence on Facebook! Post often. This is completely free!
  • Get a Twitter account. The great thing about having both FB and Twitter is that you can connect them. Anything you post on FB becomes a tweet.
  • Start collecting email addresses from your admirers and customers. Email is still a very effective way to communicate. It is also very inexpensive.

And of course…. Don’t forget to be socially savvy offline too!

 

Are you in the “Zone”?

I read an anonymous quote recently that really made me stop and think. It read- “Life begins at the end of your comfort zone”. I thought about that for a moment and realized that almost every success in my life has come after I stepped out of my comfort zone. This has been true both professionally and personally.

It is so easy to get caught up in our everyday routines that sometimes we miss out on what could be great moments for us. Also, I think many times we forget that it is ok to push ourselves or we give up when things become hard. Just because something may be hard doesn’t mean we shouldn’t be doing it. We forget that the successes we see around usually came after many hours of hard work and I dare say many failures.

So at this time of year when many of us take time to reflect on the things we are thankful for, I challenge you take time to reflect on how you are living your life. Are you in the comfort zone? If the answer is yes, I leave you with this final thought from Catherine Pulsifer, Glass Artist and Author –

“If you remain in your comfort zone you will not go any further”.

Your Wife is Hot Part II

First of all, I want to say thank you to all of you that read my last blog entitled “Your Wife is Hot”. It received our highest click-through rate of any blog ever placed in our newsletter. That click-through rate actually proved how brilliant that ad campaign truly was.  It also proved the age old adage that sex sells. Or, even what we perceive may be sexy. Obviously, the original campaign and my blog post had nothing to do with sex per se, but the title was obviously very enticing, as was the billboard.

It’s certainly possible to go overboard, and I’m sure we’ve all seen the tasteless ads that result from marketers taking this little trick too far, but I think adding a little tasteful spice to campaigns where appropriate is a great tool.

I would love to hear from you about any clever enticements that you have seen or used. And if you have never considered taking this route in your campaigns, you may want to give it a try!

Your Wife Is Hot!

Your wife is hot!

What do you think about that? That statement had our little city abuzz this summer. That phrase just happened to be on billboards all over town. Everyone was talking about it. No one knew who or why they had been put up, but you really wanted to know who and why.

Finally, we had our answers when the rest of the billboard messages were put up several weeks later. It was an air conditioning company. I have to say bravo to their marketing department or company. It was a brilliant campaign that everyone was talking about. I hope it translated into increased sales for them! I know one thing for sure; they got people talking about them.

A Man of Few Words

I’m not a huge fan of television, so much so that I did away with cable last year. But, there is one show that I absolutely love and I am thrilled when I can catch it at the gym or online. The cast of characters is brilliant, but there is one character in particular that absolutely makes the show. One of his greatest attributes is the fact that he doesn’t really say much. The actor that portrays this character is amazing. Though he may have very few lines, viewers always know exactly what his character is thinking and feeling.

There is much to be said for using fewer words in many aspects of business and life. Here is my list of where I think this principle could be applied.

  • Fewer words should be used in presentations and power points. Try demonstrating something instead. You can talk at your prospect all day long but, they probably still don’t get what you do. So, show them what you do and what it can do for them.
  • There is nothing worse than a long drawn out meeting. So, take the time to send out everything you can in an email beforehand and then only discuss the items that truly have merit to be a discussion. Also, have a well planned out agenda and stick to it! It may be that you have to set a timer. That has worked wonders for me.
  • What about your website? Is it cluttered? It should be clean and precise. If you need a great example take a look at Apple’s homepage.
  • How do you handle your PR? Are you always telling people how wonderful your company and products are? Words can only go so far here. If your customer service is awful or your products don’t live up to the hype, your words will be meaningless.

To say it as succinctly as possible: Never say in a hundred words what you can say in ten.

In Honor of Grandmothers

I would like to take a moment and honor grandmothers. This past month as we have celebrated Mother’s Day as well as the passing of my husband’s beloved grandmother, I have contemplated the magnificent lives of these women. These women sent husbands off to war not knowing if or when they would return. They were able to make do with very little, but always seemed to have enough to share. They sewed, danced, grew gardens, played the piano, sang and took elocution lessons. Life was harder for them than it is for my generation, but they didn’t complain, they just kept moving forward. Their children had diseases like measles, mumps, rubella and chicken pox. They feared polio and cheered for the miracle of antibiotics. They kept their families together through thick and thin and made it seem effortless. Their examples of love and service have endeared them to each member of their family.

As I think of all the luxuries and conveniences that our grandmothers did not have, I really am in awe of all that they accomplished. They had to work very hard to accomplish some of the same tasks that literally take me minutes to do now. I think this hard work is where they learned to be the wonderful women that they were and are. In some regards my generation has lost the fine art of working hard and patience.

We now live in a world of on demand. Case in point…. As we were traveling to Arizona to attend the funeral of my husband’s grandmother, he and I were reminiscing about an album we loved as kids. No more than two minutes later it was purchased on my iPhone through iTunes and we were singing to it happily.

Believe me; I’m very grateful for technology and all its wonderment. But, I’m even more grateful for the wonders of hardworking and patient grandmothers who have taught us what really matters most and how to get a job done well.

Disconnecting to Really Connect

These past couple of weeks have been very interesting for many of us here in the south. Many of us have witnessed the awesome power of nature and the aftermath she leaves behind. For some, it was utter devastation and my heart truly goes out to those who lost so much. For the rest of us, it means rolling up our sleeves and pitching in to help our neighbors in need.

Many of us during this time were without electricity, which is truly a minor inconvenience in the wake of all that had happened to many of those near us. In fact, being without electricity for over four days actually ended up being quite a blessing and eye opener for me and my family.  It really gave us some wonderful distraction free time together. We have always been a close family that really does spend a lot of time together, but it was amazing how the quality of that time went up without the many distractions we normally have on a day to day basis. The other amazing part to me was the creativity that came when our day to day distractions were gone. We had a great time seeing what clever thing we could make on the grill for our meals. Did you know you can make cinnamon rolls, banana bread, snicker doodles and barbecue chicken pizza all on your outdoor grill? Sure it takes some extra time and effort, but it was well worth it! We actually had some of the best meals ever during this time. I also reveled in the opportunity to read books at night to my teenage children again. What made it even better is that they loved it too!

So, what distractions do you have in your life right now that could be hindering your work or office? Now don’t get me wrong, electricity and technology are wonderful things, but I dare you to turn those things off just for an hour and let the creative juices flow. Take the time to find a quiet place where you won’t be interrupted, take a single light with you, a flashlight or a lantern or something like that, and just sit, enjoy the silence, and let everything else in your life go for just a short while. Don’t purposefully think about anything, and purposefully refuse to think about anything you “have” to be doing. I think you may be amazed at the results. Let me know if you try and what your results were.

Sometimes, I think we just need to disconnect to really connect.